Kora Health
- Client
- Kora Clinics
- Year
- 2025
- Duration
- 8 months
- Role
- Service design, Design system, UI
- Headline result
- −41% waiting-room time
(Overview)
An offline-first booking and triage tool for a network of 30 clinics across East Africa, used by nurses and patients alike.
(The problem)
Patients queued at dawn for a slot that might not exist.
Kora's clinics booked appointments on paper. Patients travelled for hours to find the doctor fully booked. Nurses spent their mornings managing crowds instead of caring for people.
time in the waiting room
clinics onboarded
bookings made offline sync correctly
(The process)
Designing for the nurse with one free hand.
I mapped the full service — from a patient's first symptom to their follow-up call — with nurses, receptionists and community health workers. Every screen was tested one-handed, in bright sunlight, on a five-year-old tablet.
(The solution)
Book by SMS. Triage by colour. Sync when you can.
Patients book with a simple SMS or USSD code. Nurses see the day as a colour-coded queue by urgency. Everything works offline and syncs quietly when a connection returns.
Grace M.
Senior Nurse, Kora Kicukiro